Building customer loyalty through empathy Many insurers mistakenly think improving their customer experience and the claims journey means...
InsurTech World
Well who would ignore a favourite saying of Steve Jobs? Celent insight from ITC 2021 "Customer experience is currently a top priority...
Insurers achieve an 83% retention rate with an average Net Promoter Score (NPS) of 42. Customers rate "Ease of Tracking a Claim" as more...
"One CMO in our survey said, “You don’t create exciting things for people by figuring out things from data.” Actually, we believe that’s...
I'm not sure really surprises us, many of think we are better than we really are. We often find that companies work in silos of...
Staid, analogue incumbents in all industries look to digital transformation strategies, projects and technology to improve UX. That is a...
"It is easier to call for a new build of core systems and all its surrounding processes than to actually do it. That is why still many of...