The (in)convenient truth about insurance claims
Many insurers mistakenly think improving their customer experience and the claims journey means investing in digital and data. In the...
Many insurers mistakenly think improving their customer experience and the claims journey means investing in digital and data. In the...
Well who would ignore a favourite saying of Steve Jobs?
Celent insight from ITC 2021
"Customer experience is currently a top...
Insurers achieve an 83% retention rate with an average Net Promoter Score (NPS) of 42. Customers rate "Ease of Tracking a Claim" as more...
"One CMO in our survey said, “You don’t create exciting things for people by figuring out things from data.” Actually, we believe that’s...
I'm not sure really surprises us, many of think we are better than we really are.
We often find that companies work in silos of...
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