2/4/2021 6:01:54 PM Insurance sector is in ‘a digital arms race’ By Mike Daly The industry needs to get better at using data for cross-selling and upselling opportunities, according to expert panel A key facet of...
6/13/2018 7:55:24 AM Keys to Implementing Digital Customer Experience By Tim Hughes There is a common theme about customer service and customer experience which nobody talks about. Social Media. Think about it. We use...
4/13/2018 5:28:30 PM Report: Business rate themselves two times higher than consumers on CX experience By Tim Hughes I'm not sure really surprises us, many of think we are better than we really are. We often find that companies work in silos of...