A customer’s bad claims experience and the overall reputation of the insurer can have a correlating impact on claims costs, agreed expert...
InsurTech World
In the book Sapiens, Yuval Noah Harari says: "Once people get used to a certain luxury, they take it for granted. Then they begin to...
Digital claims functionality is a broad spectrum: at one end it's not much more than a fancy mask - but at the other... The range of...
Digital storm clouds swirl around carriers portending upheaval and change: Insurers beset by slow growth and high churnCustomers trust...
The UK Customer Satisfaction Index (UKCSI) - now firmly established as the nation's customer service barometer - was officially published...