"A favorite poem (sorry, Robert Frost) co-opted for the message- insurance innovation is not only technological improvement, nor is it just process changes- it’s most often a careful combination of the two concepts applied to a problem or opportunity.By the very nature of the putative designation of insurance innovation, InsurTech, the expectations are that industry improvements are essentially technological improvements.  And for a great part, that is correct- except where it’s not."

Patrick Kelahan 14th November, 2019

And indeed today I met with a giant, global enterprise and technology was the last thing on everyone's mind. RWather- 

• "What are the pain points facing policyholders and why do they have to suffer these hurdles?" 
• "What are the metrics showing inefficiency and ineffectiveness?"
• "What can be achieved with a No Code digital claims platform?"
• "What is an optimal customer journey for Home & Contents, Auto, Pets and Travel Claims"

OK- we did get into the technology as well and the enterprise wanted to know how to escape the limitations of a new and yet curiously inflexible claims platform. One that worked, if not optimally, for auto but was just too expensive and long-winded to deploy for Home & Contents.

Technology took up just 25% of the time and as Patrick says there are two roads to take and the twain shall meet. In fact have to meet iof progress is to be made.

Thanks for the poem Patrick.  Read it everyone.

Insurance is an art as well as science and technology. Or else it is not human.