a cat may have none lives but an insurer only has one business life and had better take care of it. Many have digitally transformed CAT Claims: -

  • A Florida insurer deploying a customised online claims reporting capability within a day of Hurricane Irma, allowing victims to file their claims;
  • A travel insurer, faced with a huge surge of calls following the closure of Gatwick Airport because of drones, deploying an online tool to advise customers on their cover and process legitimate claims digitally;
  • A California insurer proactively reaching out to policyholders in wildfire affected zip codes with an easy way for those affected to notify them of claims;
  • A global insurer with an automotive client who needed to recall 500,000 vehicles deploying a complete digital process to triage customers and allow them to select a convenient service centre and book an appointment; and
  • A leading UK insurer faced with the need to undertake [thousands] of home visits in the wake of serious storm damage deploying a digital process in conjunction with 360Globalnet’s WithYouIn5 network to complete the visits in under a fortnight.

Plenty of food for thought here.