Worrying report from Eptica- massive gap in the service & communications customers expect and actually get.

As customers expect perfection- I want it now and I want it thought the channel of my choice- this is a key area for insurers to focus on.

Read the full report to judge the scale of the issue (link at bottom of page) and read this insightful article by Rick Huckstep- "The Uberisation of Insurance – Putting the Customer First"