Andy Jassy, Amazon's new CEO, specifically mentioned Amazon's speed in a a memo sent to staff right after Bezos named him as his successor. Jassy said the importance of "consistently speedy, outstanding delivery" was one of the key lessons he's learned from Bezos during his 24 years at the company.
Acceleration is a logical progression for a company whose guiding light has always been speed for the sake of customer convenience, and this philosophy was on show in one of Bezos' first pieces of public communication after setting up Amazon 27 years ago.
The ad is for a computer programmer who Bezos says should be able to build and maintain complex systems "in about one-third the time that most competent people think possible."
Lesson here for carriers, reinsurers, brokers and insurtechs.
The no-code/low-code revolution has made it easier to innovate fast and continuously. But technology must be matched with culture, the right skills and experience coupled with vision, strategy and ability to execute.
I read the linked article just after pondering why carriers and brokers are so slow in transforming and the digitisation of home claims.
"Bezos created the blueprint for internet businesses: rapid innovation, huge scale and relentless focus on the customer and few people on the planet have the DNA of managing high growth high innovation businesses at scale
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