And expected to go higher. For insurers just having to generate extra GWP to cover that and/or reduce costs to is an additional challenge to digital disruption and new competitors.

Look to digital insurance platforms that can deliver delighted customers and collapsed costs as an essential part of the strategy. Better still ones that do not require upfront license fees or capital costs. 

Agile, No-Code, Self-Service  platforms that the business can control rather than be hostage to the classic £1million minimum and no less than 12 months of typical digital transformation projects.