Two weeks ago I ran over a metal object on the London Orbital Motorway (M25) causing an instant puncture. I sought refuge at an SOS layby and rang for help. Quandary for the RAC was this;
"what recovery resource to send, whether that’s a patrol equipped with the All-Wheels-Up recovery system or a larger, flatbed recovery vehicle."
RAC's new live video-streaming solution would answer the solution most times. Stumps me why insurers are not using the live video-streaming to delight customers, collapse costs and keep call-centre handlers and roadside rescue-stagg happier and more efficient.
Live-video streaming not always practical of course. The driver may be in poor signal strength area or suffer technical issues. Back-up solution needs to offer combination of voice, photo to get the right information for the call handler to make the right decisions.
Good call RAC and other road-side rescue services can utilise this and a complete solution with 360Siteview from 360Globalnet
RAC head of technical James Gibson said: “We have been fixing vehicles over the phone for many years, but the popularity and functionality of smartphones has given us the opportunity to fix even more issues without the need for customers having to wait for a patrol to attend simply because we can see the vehicle and the problem for ourselves. “The more vehicles we can fix remotely, the better it is for everyone – the customer affected and our other members as it helps to speed up the time it takes for us to reach anyone in a breakdown situation.”
https://fleetworld.co.uk/smartphone-video-to-help-rac-fix-more-vehicles-remotely/
