Two weeks ago I ran over a metal object on the London Orbital Motorway (M25) causing an instant puncture. I sought refuge at an SOS layby and rang for help. Quandary for the RAC was this; 

"what recovery resource to send, whether that’s a patrol equipped with the All-Wheels-Up recovery system or a larger, flatbed recovery vehicle."

RAC's new live video-streaming solution would answer the solution most times.  Stumps me why insurers are not using the live video-streaming to delight customers, collapse costs and keep call-centre handlers and roadside rescue-stagg happier and more efficient. 

Live-video streaming not always practical of course.  The driver may be in poor signal strength area or suffer technical issues. Back-up solution needs to offer combination of voice, photo to get the right information for the call handler to make the right decisions.

Good call RAC and other road-side rescue services can utilise this and a complete solution with 360Siteview from 360Globalnet