Deloitte flags disruption and disinterest and the antidote to these threats: -

  1. True customer centricity
  2. Product agility
  3. Real-time delivery through a personal mobile device
  4. Value-driven ecosystem partnerships
  5. Relentless and continuous operational efficiency

Take efficiency- it is amazing that just to buy Life & Protection Insurance usually involves a tortuous exchange of documents and forms. Often by post!

Why don't insurers use digital evidence gathering for all but the more complex cases? Why can't they find all the documentation and emails/letters in the data silos inherited in M&As? 

Start with the easier things before tackling product innovation but do not leave that too long.