What price will you have to pay for Technical Debt?
Organizations face intense pressure to keep themselves at the leading edge of IT capabilities. Sometimes, however, the need for fast technology solutions forces them to make short-term programming and systems-architecture decisions. In doing so, they accrue and compound an invisible technical debt — the price they will one day need to pay to make it right.
Insurers have already found a solution that decouples legacy systems to free digital platforms to deliver the customer UX and journey critical for competitive advantage.
Digital claims, communications and orchestration of customers
- Internal Teams
- Supply Chain
Without throwing away legacy systems. According to an Accenture survey :-
"Some 67% of executives we surveyed said they would like to replace all of their core legacy systems. But 70% would like to keep their existing core systems as long as possible — and 50% wish they could have the best of both worlds." MIT Sloan Management Review June 18 2018
Other insurers have chosen the decoupling solution so if you are to be a digital leader best do so yourselves.
2. Decouple applications from the legacy infrastructure. Running applications on your legacy infrastructure can be inefficient because bundled applications incur high computing costs. (It’s like having to turn on all the lights in your house when you really only need one.) Decoupling applications from your legacy infrastructure gives you the flexibility to scale offerings and accommodate different application workloads. A leading insurance company took this approach to gain better visibility into its operations and reduce application management costs. It can now roll out new products in half the time while realizing reductions in run cost and incident volume by 60% each. Most important, the company has realized a 350% increase in incremental auto policy sales.