Direct Line Group, DLG, is one of the best run insurers having clear vision, strong leadership and strategies, good repair network...
InsurTech World
COVID-19 has rapidly accelerated businesses' ability and willingness to work remotely. Whilst some businesses may not have chosen to...
Like most businesses, we have seen a lot of change in the last few months and, having dealt with the trauma of moving to lockdown, are...
Today was our second Board meeting through Zoom. As a start up, we decided early on not to have an office. We couldn't justify the...
At my last company, one day you couldn't talk to anybody outside the company unless you were registered as HQ and had been on a two day...
"Transforming an organization to meet the demands of a digitized market is a complex challenge. The men and women leading the change need...
Digital Transformation isn't about system change or moving from On Premise to Cloud. It is also critical that there is no empty vision. ...
There is a common theme about customer service and customer experience which nobody talks about. Social Media. Think about it. We use...
With so many articles about digital disruption, digital is described as a physical thing. It isn't. You cannot just walk into your...
Many operating models were implemented years ago as part of ERP and CRM implementations. Often, pre-internet and almost certainly...
I read a lot of articles and books on digital transformation (like this one) and they are all pretty much the same. Transform or die! I...
Great article my by friend Robert Caruso, which is a call to action for all companies to start a digital transformation. He approaches...