Short and to the point from Andrew Peet. If the answer is no you are missing a critical key for world-class claims management. "Singing from same hymn sheet" has always been a critical success factor in business but sadly lacking in many claims management platforms and products.
"All claim participants should have perfect and instantaneous knowledge of all information relating to the claim in which they are involved. Linking the supply chain into the process has endless possibilities and can pave the way for: effective appointment setting, progress updates, quality management and ultimately customer satisfaction.
We see scenarios with disparate systems not able to communicate key information in a timely way, which can lead to confusion, uncertainty and the inherent increase in telephone inquiries that so easily disrupt productivity. A platform hierarchy that enables secure access for all parties to have visibility of the process is critical to the success of a truly digital program and the key objectives of an improved experience at a fraction of the cost.
As Sir Arthur Conan Doyle once wrote of his legendary hero, “my name is Sherlock Holmes. It is my business to know what other people do not” Linking the supply together ensures that you have the mechanism to know pretty much everything."
Andrew Peet on LinkedIn