Interesting sign of building out the insurance ecosystem and, of course, vice versa from hospitality with Covid-19 the catalyst.
McKinsey scores the travel and insurance industries as achieving the lowest scores for digital adoption both achieving just half that of the banking industry. See The COVID-19 recovery will be digital: A plan for the first 90 days Exhibit 1.
In planning digital acceleration insurers and hoteliers might consider partnerships and cooperation before disrupters force their hands.
"Rising digital maturity is challenging hotel companies to innovate their hotel operating model and transform the customer experience in order to compete in the future. Covid-19 has made that now critical to survival. Cloud technology is a key enabler but for most hotel companies their legacy systems acts as a barrier. "
Tim Davis CEO PACE Dimensions
They both seem held back by legacy systems.
Accor guests will benefit from AXA's most recent advances in telemedicine through free access to medical teleconsultations. Guests will also get access to AXA's extensive medical networks with tens of thousands of vetted medical professionals. This will allow hotels to make the most relevant referrals (eg language, speciality, etc..) to their guests in the 110 destinations where Accor is present. .....this unique medical service complements its overall global recovery plan and is included in the enhanced health and prevention protocols that Accor has put in place notably through its ALLSAFE Cleanliness label in anticipation of the progressive reopening of its hotels across the different regions. For AXA, this partnership is a unique occasion to strengthen its payer to partner strategy, which aims to provide innovative services to its customers, notably in health...
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