May not see the light of day but Amazon has the expertise to bring to market.
For today there is always the option to combine a digital translation platform with real human translators- Whym. One major car manufacturer has deployed it at international customer assistance centres. When customers need help in a different country - say a road traffic accident- they need a someone to translate and triage help
- Medical care
- Vehicle repair and hire
- Accommodation
- Vehicle repatriation
When there are not enough Spanish, Lithuanian, Chinese or other translators on hand Whym will instantly connect the motorist with a native language translator.
For optimal customer experience Business will blend: -
- Human Translators in call centres, customer service hubs
- Human Translators connected automatically via a digital platform
- NLP based translation automation
There are of course lots of other situations where this could be helpful — while traveling, for instance, or conducting international business. I’m sure you can think of a few situations of your own from the last few months or years where an accent reducer or translator would have been handy.
https://techcrunch.com/2018/08/02/amazon-patents-a-real-time-accent-translator/
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