“Nowhere is there a clearer demonstration of the purpose and value of insurance than in the payment of claims. The London market is committed to providing the best possible claims service and there is a real desire to improve the end-customer’s claims experience, a factor that ultimately drives customer satisfaction. We will be looking at a set of generally agreed claims requirements, partially documented in the original TOM Blueprint which have been discussed and socialised in the London Market over the last two or three years.”
Shirine Khoury Haq, COO of Lloyd’s and sponsor of the TOM
Tony Rai, Head of London Market Claims at Hiscox commented “We must increase the speed of claims settlement so as to make London an easier place to do business. This includes adding automation to Single Claims Agreement Party, updates to claims settlement process and improving two-way customer communication - including considering more use of portals.”
https://www.londonmarketgroup.co.uk/claims-transformation-prioritised-in-lm-tom
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