“Nowhere is there a clearer demonstration of the purpose and value of insurance than in the payment of claims. The London market is committed to providing the best possible claims service and there is a real desire to improve the end-customer’s claims experience, a factor that ultimately drives customer satisfaction. We will be looking at a set of generally agreed claims requirements, partially documented in the original TOM Blueprint which have been discussed and socialised in the London Market over the last two or three years.”

Shirine Khoury Haq, COO of Lloyd’s and sponsor of the TOM