Unexpected Side-Effects: 90% of Small Businesses Surveyed Trust in Insurers Stays Strong During COVID-19
Being seen to be at war with your policy-holders is not a good look when it comes to client relationships and customer experience. Yet...
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2019 and the year ahead!
It's that time of year, you unwind (in my case get a cold!), reflect on the year that was and look ahead to the ensuing year ahead. This...
Small Insurers, Digital Priorities & Competitive Threats
"I get it, change is hard… but, the argument, “we are not in a financial position to prioritize” is irrelevant to the discussion of...
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