Know the difference between AI. NLP, ML, RPA? Important to know and understand how the capabilities will tackle issues you face. Then be fully aware of the costs and make sensible decisions rather than be swayed by vendor promises and industry hype.
As AI is still an evolving commercial opportunity for many vendors, the pricing models are also still evolving. Some vendors talk about a fraction of a cent per call to an AI API. How many calls would your process invoke in a month? Hundreds of thousands? Millions? How long will it take the AI to learn the narrow function you have defined? Have you defined the requirement properly? Speaking to a number of my peers that have been testing this level of AI, I am hearing anecdotal stories of costs exponentially spiralling.