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Data the critical success factor for digital transformation

AI, Machine Learning, Robotics, Chat-bots, Digitising Claims, Fraud Prevention, automating workflows- too many insurers wade into such...

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Is technology the smallest barrier to transformation?

When I was charged with digitally transforming Hilton's global reservation systems technology was the least of my challenges. Internal...

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Cambridge Analytica a warning for those ignoring GDPR

One of the key factors is the fact that the respondents to the original psychological tests never gave permission for the data to be used...

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Lemonade & Insurers fear Amazon

In all the reviews of insurtechs and digital transformation (or lack thereof) by carriers & brokers data and analytics/AI often gets...

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Insurers losing the digital buying battle

80% of UK insurance buyers engage in online research but only 45% make the final purchase online. Source Acord 2018. 

In 2017...

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Cyber attacks: the risks of pricing digital cover

Cyber Insurance is one of the big growth markets but it is also one of the most unpredictable.

"It doesn't give me a warm and fuzzy feeling"

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Are Insurance CEOs too optimistic?

"Half of insurance CEOs believe that global economic growth will improve over the next 12 months, up from only 19% in 2017

Insurance CEOs...

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Digital integration of claims ecosystems

"To capture the value of digital,P&C claims functions must embark on a transformation to become a customer-centric, digitally enabled...

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Lemonade evolutionary rather than revolutionary?

Oxbow Partners interview with Lemonade CEO Daniel Schreiber and insightful analysis.

  • Model suits high volume low value claims but leaves...
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Auto parts OEM invests in Lyft- ecosystems in the making

I have long wondered about the partnerships auto component OEMs will make with the future fleet managers of automous vehicles.

BMW,...

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Reshaping Health Insurance

"Let’s start with Digital Health as the health sector is one of the three main areas of the insurance industry alongside with Life, and...

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Inside the mind of ZhongAn Technology's CEO

Wise to anticipate the innovation impact of this digital conglomerate's CEO  especially as he partners with PingAn Insurance. His...

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Unstructured data a brake on AI adoption

80% of modern data unstructured and insurers rarely access more than 10% of data stored in silos from various mergers and acquisitions.

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Barking mad to start flipping (commodity) Insurance

Wow, my headlines get worse. I must work on that!

Another great example here of tech and data coming together to make consumers lives...

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Organisational culture the big barrier to digital transformation

""across the industry, about half of digital initiatives generate returns below the cost of capital, and many insurers have found that...

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Softbank's Impact on the Insurance sector

Insightful article well worth analysis by all carriers, re-insurers, brokers plus incumbent and insurtech technology providers. Likely to...

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Improving today's systems before tackling AI & blockchain

Important reminder of the essential priorities that insurers should attend to before getting diverted by the hype of blockchain and AI.

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Is fake data spreading in your organisation?

Recent Data Science research from MIT shows that fake news travels faster than real news, which gets me thinking about similar problems...

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Please don’t switch to Amazon Panic Mode- yet

"Facebook is an ecosystem with a trust level of one (very low).  Posting a picture of my last meal is a transaction with a trust...

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Solix survey supplies more evidence of GDPR unreadiness

Small survey but still very worrying- adds to anecdotal evidence that organisations still in confusion about "Subject Access Requests"...

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Micro Insurance to fuel growth for Insurers?

Selling 100 million policies a day in China- Zhong An demonstrates clearly the growth potential of Micro Insurance- something that Amazon...

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Could Smart Homes be pushing up the cost of insurance?

An interesting piece from Hiscox on the rising cost of claims as a result of water damage due to smart homes.

Whilst I agree, the amount...

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Ready for those SARs after May 25th THIS year?

Never mind the fines- it's about reputation, brand and customer relationships.

The biggest challenge for insurers may well be in the data...

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Is the customer at the centre of your digital strategy?

A reminder that before rushing into new digital transformation strategies it is vital to start with the customer, keep with the customer...

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Smart, Connected & Insured Homes

Escape of Water remains a costly peril for P&C Insurers and a cost-effective solution offers benefits to both customers and insurers.

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Biba - Brokers and InsurTech; state of the nation report 2017

Th report indicates insurers and brokers embrace technology too tactically. Take the major goals of innovation for Brokers:-

"Brokers...

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The 5 tech hotspots to watch and engage with

"Even in a hyper-connected world, physical location still matters to entrepreneurs, investors and talent. Factors affecting a...

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AXA, Brolly & Insurtech

"Not taking insurtechs seriously yet? It seems the major insurance players certainly are, as indicated by the establishment of yet...

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Half of customers willing to use Amazon for auto insurance,

Trust in the brand and shopping experience are much higher than that for insurance. 

"“There’s no digital property that is more...

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