0 0 7

Claims Directors & Full post sales service

Mark Andrews, domain director general for insurance at Altus, said the established insurance providers are engaged in digital...

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unknownx500

1 0 27

How to make insurance sexy?

Re-imagine the customer journey so that the claimant's satisfaction rises and she has more time to spend on the finer things of life.

This...

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unknownx500

0 1 5

Insurers, insurtech & 1+1=3

It's the classic "Buy or Build" decision. Innovation tends to come from smaller companies and large enterprises find it difficult to...

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unknownx500

0 1 3

Autonomous cars may change the source of insurance innovation

Maurice Tulloch Aviva CEO  recognises that digital disruption can change the dynamics of an industry. Where will innovation most likely...

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unknownx500

0 3 30

7 Tips for Startups to Partner with Incumbent Insurers

Scott is absolutely right here.  I think this is a mandatory first step - no support at this level, simply don't start.  Given the...

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unknownx500

0 1 0

Avoid the fatal Kodak mistake

“You press the button, we do the rest."

"These are the touching words of Kodak’s first advertising slogan. Coined by George Eastman,...

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unknownx500 HolleyandChris

0 1 0

Assess your Digital Transformation Maturity

The common "DNA" for successful  digitilisation found in industry leading business. 

Very useful framework against which to benchmark your...

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unknownx500

0 0 8

$81 billion opportunity for Insurers

Accenture shows that far from declining, auto premiums  will rise as cars largely replaced by autonomous vehicles.

But to exploit that...

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unknownx500

0 0 1

Insurer's investing surplus capital

Moody's report low interest rates a big 2017 challenge as Insurer's CFOs seek higher returns.

Good opportunity for analogue insurers to...

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0 1 0

Is your customer care analogue whilst customers demand digital?

Despite e-care’s advantages, however, many companies struggle to give their customers a consistently good digital experience. 

Read this...

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unknownx500

2 2 47

Are insurers fiddling with their products whilst Rome burns?

It is said that Emperor Nero, eyes gleaming with the distant fires of his homeland, was playing the fiddle whilst Rome burned. Are...

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unknownx500

3 2 42

Should insurers beware InsurTech firms bearing gifts?

Whilst co-authoring two blogs with my colleague Stuart Riddell, The battle for the insurance value chain and Comprehensive protection –...

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unknownx500

2 1 8

Is reducing ‘life admin’ enough for insurers?

There is a much dreaded word in our household, ‘life admin’. Whenever it is uttered it is met with dread. I dislike ‘life admin’. It is...

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0 1 0

Insurtech pack hunting down analogue insurers

There is a pack of insurtech insurgents hunting down your customers. Time to digitally disrupt them!

Lemonade’s recent announcement 14,315...

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unknownx500

0 1 2

Apple & the autonomous car food chain

Really interesting to see the dynamics of digital disruption and the auto industry.  Apple's Tim Cook calls autonomous drive systems as...

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unknownx500

1 2 36

Insurance Net Promoter Scores lagging- what to do

Practically deliver the same online experience as retailers, hotels, airlines from selecting/placing order (claim) to delivery of...

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unknownx500

1 3 9

Insurance- Transforming the Customer's Digital Experience

"More than half of motor insurance (52%), and a fifth of property insurance (24%) is purchased directly by consumers, including sales via...

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unknownx500 free pictures of money

0 2 44

Insurtech- raising NPS to high 80s is the name of the game

SPEED TO PAY is the key but far too many digital transformation projects look impressive but are no more than  glitzy visualisation of

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unknownx500

0 1 2

Jaguar leaps into Lyft

First Tesla includes insurance in its product offering. Now Jaguar Land Rover's new mobility services invests in Lyft.

All a sign of the...

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unknownx500 shannonkringen

0 1 4

Massive costs savings Trend #1

Benchmark metrics against competitors whether you agree with the list or not.  Take trend No. 1 Massive cost savers in claims, operations...

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unknownx500

0 1 7

Robotic Automation Stumbling

The devil is in the detail and early adopters are the ones that suffer when that detail bites them in the proverbial.

McKinsey describes...

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unknownx500

0 0 2

Insurance customers expect more

Worrying report from Eptica- massive gap in the service & communications customers expect and actually get.

As customers expect...

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unknownx500

0 1 8

Forget the pizza- look at the digital transformation

"History provides numerous examples of organisations which got very good at optimising what they did, only to find that the world had...

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unknownx500

0 2 7

Winner takes most in digital transformation

Digitally transforming direct auto insurance a single player has captured up to 70% of profits in Spain, Germany & the US. There is no...

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unknownx500

0 1 4

Reducing costs, increasing revenues, doubling profits

McKinsey- " Automation can reduce the cost of a claims journey by as much as 30 percent".

Digitising the complete customer journey from...

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unknownx500

0 1 3

CEO must secure commitment to Digital Transformation

"the CEO cannot simply sanction a digital transformation; he or she must communicate a vision of what needs to be achieved, and why.."

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unknownx500

1 2 1

Should an insurer aim to be an insurtech?

Technology is always a means to an end not the end itself. Is it strategically sensible for the CEO of an insurer to want Aviva to become...

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unknownx500

1 2 4

Insurtech and Regulators

Highly relevant questions posed by Bernard Lung in Daily Fintech. 


He pictures the following "You are from Switzerland, but you are...

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unknownx500

1 2 9

Lemonade FIZZ threatens some traditional Insurers

One small step for Lemonade and one big potential step backwards for analogue, incumbent insurers.

Insurers- I know the current analogue...

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unknownx500

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