Balancing Claims Automation and Empathy
"One in five consumers currently prefers claim self-service options, but complain that the self-service First Notice of Loss (FNOL)...
"One in five consumers currently prefers claim self-service options, but complain that the self-service First Notice of Loss (FNOL)...
Insurers often ask for straight through processing (STP) and automation but there is compelling evidence here that this is a dangerous...
HBR shows that insurers need to augment human intelligence with technology. AI by itself is not a satisfactory answer. People + AI is.
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