Don't think Claims Management Companies & Legal Beavers are not this moment planning to seek compensation for clients in a follow-up to their PPI successes. Don't let the pack hunt you down
May 2018 and can you deal with this?
"Dear Sirs
Having had various policies with you and dealt with your suppliers I wish to see all instances of where my private data is:
- Stored in any format electronic or paper
- That can be used to identify me
I wish to correct any errors so please send this in a commonly readable format- PDF will do fine.
Yours sincerely
Geoff Daly"
Now you probably have the electronic documents tagged in the document management system covered but what about these?
- Unstructured as well as structured data
- Emails
- Hand-written letters
- Photos and videos in which text information displayed e.g. vehicle number plates
- Freetext Fields in claims forms and questionnaires
- Images embedded in documents
- Attachments to MS Word Documents and emails
- Sticky notes and annotations on documents, forms.
When you can demonstrate the capability to:
- FIND all instances of such personal information , erase/redact data on request
- Redact it
- Correct it
- Return it
You will enhance the reputation of your organisation at the expense of your competitors. You might fear it will cost the earth but that need not be the case. See 360Retrieve for peace of mind.
As an added bonus you will be able to access and analyse structured and unstructured data to make better decisions, act on them and control the results.
“All businesses have more data than ever. And these new rules are more comprehensive than any rules they've ever faced. Employee data, customer data and mailing lists are all part of this. We recommend customers undertake a thorough audit of all their data and work from there. Organisations must look at what they told people when they collected that data and how it's being used.” Fines for non-compliance are set to increase, up to a maximum of €20m or 4% of global turnover (whichever is the greater amount), although Denham told the FT that fines alone weren't enough of a stick. She said there would also be major reputational risks for businesses that fall foul of the new rules.
https://www.natwestmentor.co.uk/News/General-data-protection-regulation--are-you-ready-/
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