Full digital claims experiences remain a luxury in the world’s insurance market but the challenge will come when consumers who have learned to count even more on digital experiences recently begin to edit their choices of insurer accordingly.
Paul Stanley reflects on the critical success factors that lead to six new claims and risk management deployments over four continents in six weeks during the pandemic.
n the excellent book Sapiens, Yuval Noah Harari says: “Once people get used to a certain luxury, they take it for granted. Then they begin to count on it. Finally they reach a point where they can’t live without it.” Wise words for insurers to reflect on as competition, regulation and increasing information transparency applies new pressures on them to change.