Transforming claims "by deploying faster and more flexible systems to increase the pace at which we transform the business and to enable us to capture the near- and long-term opportunities available to the group."
Penny Janes Chief Executive Direct Line Group
DLG was an early pioneer in the disruptive innovation stakes. Might be a good idea to look into this at
"Do insurers "get" disruptive innovation?"
UK insurers have been hit by the impact of the Ogden Rate. For DLG "Profits in its motor business were hampered due to a £15.9m hit on the Ogden rate change to -0.25%."
Deploying digital claims platforms that collapse costs whilst, in parallel, delighting customers helps offset Ogden and can soon outsrip the loss.
She explained that the group is removing costs from the business as well as making good progress on transforming its IT systems as it looks to launch a new motor platform. “These are designed to significantly strengthen our capabilities, to enable us to be more competitive and to enhance customer experience. “We aim to use the faster and more flexible systems to increase the pace at which we transform the business and to enable us to capture the near- and long-term opportunities available to the group,” she said.