"With more than $700 billion of policyholder surplus at the time the hurricanes hit, the US P&C industry is ready to pay its share of losses from a capital and risk management perspective—but the industry is not as ready as it could be from an operational and customer-experience perspective."
McKinsey & Company December 2017
the industry is not as ready as it could be from an operational and customer-experience perspective. Looming reputational risks need to be adequately addressed. In addition, the insurance industry and governments providing public insurance should address the structural needs to measurably close the insurance gap on flood insurance, a long-standing issue that has slowed down recovery efforts.
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