"While it’s not entirely clear what comes next, even if we really are at the end of the beginning, it’s safe to say that we’re in a phase where rapid change is happening and big opportunities are in front of us. Although I’m far more likely to quote Churchill than Lenin, I think a Lenin quote pretty well summarizes what we’re going through: “There are decades where nothing happens; and there are weeks where decades happen.”

Paul Carroll Editor-in-Chief Insurance Thought Leadership.com

Well thought through article on the end of the beginning of the pandemic and work-from-home (WFH) operating models.

Above all urges insurers to be agile and that in turn demands that technology partners are agile. Able to support changes in strategy and tactics, support the launch of new products and services in an iterative development mode and help insurers anticipate the future. And maybe even more helpfully- be able to turn direction fast when predictions proved short-lived