No matter how hard I try, I still don't see the use of Voice for a quote through an Amazon Alexa or Google Home type assistant. In Swiss Re's latest report, they open with 'Imagine Saying, Alexa - Buy Insurance'. Well, I tried to imagine it, honestly I did, and I just couldn't.
Perhaps with new services from Homlyfe where you just need two questions to be answered (see here for their latest partnership), or simple gadget cover from the likes of Trov where you can switch it on and off. I don't think it can easily take into account any more complex situations or detailed claims history.
I do however see opportunity for claims updates or to see if you were covered for something. I'm running a mini poll here - just 2 questions, fill it in and let me know what you think!
I'll come back shortly with the results! Let's see if I'm on my own here or not...
Imagine saying "Alexa, buy insurance" and whatever policy you need is purchased. You wouldn't even have to say what type of insurance policy you require, as the artificial intelligence (AI) working in the background will already have worked out when your renewals occur, and what your preferences for any given policy would be. These kinds of innovations are already occurring in other industries, such as online retail. Amazon 2 for example, can automatically select the best-matched product to your Alexa voice command, while UK online supermarket Ocado uses AI to offer an automated weekly grocery shop based on a customer’s preferences and how long it takes them to use certain items3.