Is your customer updated in real-time every time there is a change in status? Can they click a button and start FNOL immediately?
Can you your management dashboards show if supply chain partners and contractors are meeting SLAs in real-time?
Can they flag those individual contractors who are not meeting deadlines- in real-time?
Just one of the measures of a practical digital claims platform that orchestrates the complete claims value chain.
Not just for renting accommodation; not just for travel; not just for devices or bikes. But for all perils and all insurance categories.
Now that's what I call digital!
Real-time CX does two things: 1) it delights customers now, and 2) it shows sophistication and responsiveness — which enhance a company brand. And as our analysts have shown, companies with the best customer experience increase revenue at two times the rate of those with the worst. Money is on the line.
https://www.forbes.com/sites/forrester/2018/07/10/real-time-customer-experience/#76319fa647cd
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